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EDI Main Phone Line (626)-564-8804

Hours of Operation: M-F 7AM - 5PM

EDI Support Email isistrachelpdesk@edudyn.com

Contacting the Support Staff via email and phone should be the 1st option for most issues. Please do so.

A small contact list to directly contact a few of EDI's employees who deal directly with staff in the field and with the other affiliated companies/departments.

PictureNamePositionEmailJob Role
Ismael SerranoSoftware Support Specialistsisistrachelpdesk@edudyn.comAssess work orders within our ticketing system, assign work to our Development, Operation and Data Analysis teams for resolution, collect follow up information, maintain communication to the requesters about the work order’s progress, and review completed tickets for quality assurance. collaborate with several sister departments to resolve system errors and reporting discrepancies.
Scott HeitkampSoftware Support Specialistsisistrachelpdesk@edudyn.comAssess work orders within our ticketing system, assign work to our Development, Operation and Data Analysis teams for resolution, collect follow up information, maintain communication to the requesters about the work order’s progress, and review completed tickets for quality assurance. collaborate with several sister departments to resolve system errors and reporting discrepancies.
David GonzalezProject Coordinatordgonzalez@edudyn.comAccomplishes department objectives by meeting work standards and providing work direction to the staff.
Andreanna MarshallScrum Masteramarshall@edudyn.comWork with the field on any issues with the product, answer any product questions, discuss new features the field wants, timelines and prioritizing with the Director of Software Engineering.
Richard WilliamsDirector of Software Engineeringrwilliams@edudyn.comBrings technical leadership and vision to your organization.Technology planning, develops short- and long-term strategies, and creates robust architectures and solutions that open up a world of options for your business. Architects your back-end hardware and software systems, provisions your back-end technology platform, and forges a viable data strategy for your infrastructure and business needs. Supports three primary team configurations for development: all internal resources, all external resources, and a mix of internal and external resources. Maximizes the impact of Technology and minimizes operational headaches commonly associated with Technology and development. Places a strong focus on customer and product development and enables businesses get the most out of their Technology investment. Enables businesses to better serve their target audiences by focusing Technology and development on customers and your product. Reviews your existing Technology platform to let you know what’s going on “under the hood”. 
Dylan C. IsraelTechnology Trainerdisrael@edydyn.comCreate documentation and videos to support the technology trainers in the field and all ISISTrac/StudentTrac users. Also, provide training in the field for new releases and updates.
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